Terms and Conditions - How to Order

How to Order 

To place orders or for any enquiries please call Katherine North Design on 01892 784847.

Payment
By cheque or bank transfer and made out to ‘Katherine North Design'. Cheques must be cleared before delivery.

Delivery Details
Delivery is by Interlink Express. Customers will be notified by phone in advance of delivery dates. We will, where possible, make every effort to accommodate customers' preferable delivery dates for orders.

Courier Delivery Prices
£19.50 is the cost of delivery of a lamp base - this figure is due to the weight and general bulk of the lamps. This includes insurances against damages in transport.

Shades and further lamp bases in the same order will be delivered free of charge.

£4.95 is the delivery cost of one candle holder. Further candleholders in any single order will have free delivery.
Furniture delivery costs are subject to delivery destinations. Please call to discuss by phone or email.

Terms and Conditions

Returns
We hope you will be happy with your Katherine North Design oak lamp. If however you find it unsuitable please notify us within 7 days by telephone of your intention to return your order. We ask you to return the base and shade in the original packaging. The shade must still be in its cellophane wrapping.

You will be entitled to a refund or replacement if returned within 14 days.

Product Information
Each lamp is made of French oak and therefore each lamp is different. We try to match pairs of lamps as well as possible. There will always be variations in the width of cracking and natural oak patterns.